A Message from FortisBC

As you may have seen in the media, a natural gas transmission pipeline north of Prince George has been ruptured. This pipeline feeds our system. Please see our service update for the most recent information, and please share the message below with your communities:

FortisBC is asking customers to avoid non-essential use of gas until the pipeline supply issue in the north is resolved to ensure we’re preserving the flow of natural gas.

  • We’re asking our customers to turn off their thermostat and limit other use of natural gas as much as possible. This can be as simple as using less hot water, or not turning on your fireplace. Our VP of external relations, Doug Stout, explains further in this video.
  • We recognize that in some parts of BC it may be impractical to turn off thermostats due to cold weather. Even turning the temperature down as much as possible and reducing other natural gas usage will help.
  • Although FortisBC’s system is not damaged, we’re working hard to continue providing energy for your homes and businesses.

If you smell gas, you need to leave the area and call the FortisBC 24-hour natural gas emergency line at 1-800-663-9911or 911.

We’re monitoring the situation and will provide regular updates at fortisbc.com.

Thank you for your patience and support as we work to maintain service.