Page 5 - BCCGA Best Practices Version 3.0
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British Columbia Common Ground Alliance
2-5
Single Toll Free Number with North American Access ...................35
2-6
Hours of Operation.......................................................................35
2-7
Voice Record of All Incoming Calls ................................................35
2-8
Retention of Voice Records According to Applicable Statutes........36
2-9
Caller Feedback ............................................................................36
2-10 Printed Ticket Recall .....................................................................36
2-11 Documented Operating Procedures, Policies, and Manuals...........37
2-12 Documented Owner Verification of Data ......................................37
2-13 Flexibility for Growth and Change.................................................37
2-14 Ground Disturber/Operator Meetings Initiated by One-Call..........38
2-15 One-Call Centre Accepts Notification from Designers....................38
2-16 Locate Request .............................................................................39
2-17 Practices to Reduce Over-Notification...........................................40
2-18 Disaster Recovery .........................................................................40
2-19 Remote User Interface..................................................................41
2-20 Accept Multiple Reference Points for Locate Requests..................42
2-21 Security ........................................................................................42
2-22 Hardware Designed to Tolerate a Single Point of Failure ...............43
2-23 Quality Standards.........................................................................43
2-24 Mapping.......................................................................................45
2-25 Receiving Locate Requests............................................................46
2-26 Membership.................................................................................46
2-27 Ground Disturbers Duty to Contact...............................................46
2-28 Advise Ground Disturbers to Contact Non-Members.....................47
2-29 Accept Locate Requests in Both Official Languages .......................47
2-30 The Role of One-Call .....................................................................47
2-31 Digging on Private Property ..........................................................48
2-32 Buried Facilities Not Identified on the Locate Sheet ......................48
3-0
Locating and Marking Practice Statements and Descriptions.........49
3-1
Use of Records..............................................................................51
3-2
Record Corrections .......................................................................52
3-3
Communications ..........................................................................52
3-4
Damage Reporting........................................................................53
3-5
Workload Planning .......................................................................53
3-6
Training ........................................................................................54
3-7
Locating Multiple Facilities ...........................................................54
3-8
Locator and Public Safety..............................................................55
3-9
Locate Quality ..............................................................................56
3-10 Locate Status ................................................................................56
3-11 Locate Method Preferences ..........................................................57
3-12 Locate Record...............................................................................58
3-13 The Located Area..........................................................................58
3-14 Alternate Locate Agreements .......................................................59
3-15 Colour Code..................................................................................60
3-16 Excavation Site Conditions............................................................60
