Page 34 - BCCGA Best Practices Version 3.0

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2-0
ONE-CALL CENTRE
2-1 PUBLIC AWARENESS AND EDUCATION
PRACTICE STATEMENT: The one-call centre has a documented program in
place for pro-active public awareness, education, and damage prevention
activities.
PRACTICE DESCRIPTION: The one-call centre meets the following objectives:
Ÿ Encourage and promote the “Call Before You Dig” practice
Ÿ Raise awareness for the responsibility of safeguarding the public and
workers
Ÿ Enhance awareness for protecting the integrity of buried infrastructure
Ÿ Foster a cooperative approach between the digging community and the
owners of buried facilities toward damage prevention of buried
facilities,and
Ÿ Promote the services the one-call centre provides
The one-call centre participates in any of these activities:
Ÿ Create promotional items and media advertising
Ÿ Attend safety meetings, seminars, and trade shows
Ÿ Develop contractor awareness programs
Ÿ Distribute one-call system education materials
Ÿ Maintain a database of active members of the local digging community
Ÿ Mediate relations and expectations of both the digging community and
facility owners/operators, and
Ÿ Coordinate and participate in damage prevention and facility location
committees
REFERENCES: One-call Common Ground Alliance best practices, currently
distributed pamphlets, utility billing inserts, and recall items. Website with
established links from member sites, participation in contractor events, trade
shows, symposiums, and so on. Invite stakeholders to view the centre's
operations.
Best Practices Version 3.0