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PRACTICE DESCRIPTION:
To ensure that a one-call centre functions to the
best benefit of the entire community, it is governed by a Board of Directors with
input from stakeholder representatives. Stakeholders come from a variety of
industries, such as facility owners/operators, contractors, designers, project
owners, and government representatives. Each stakeholder representative is
knowledgeable in his or her industry and of how it interacts with the one-call
centre and all of the represented stakeholders.
2-5
SINGLE TOLL FREE NUMBER WITH NORTH AMERICAN ACCESS
PRACTICE STATEMENT:
The one-call centre has a single toll free number with
North American access.
PRACTICE DESCRIPTION:
The one-call centre has only one toll free telephone
number and one toll free fax number with which to receive locate requests. A
caller can telephone or fax the centre free of charge from anywhere in North
America. The one-call centre also maintains an email address as an alternate
means of receiving locate requests.
2-6
HOURS OF OPERATION
PRACTICE STATEMENT:
The one-call centre is available to process locate
requests 24 hours a day, 7 days a week.
PRACTICE DESCRIPTION:
The one-call centre has in place a process where a
caller who has a locate request can contact the one-call centre, at anytime of
the day or night, on any day of the year, and have that request processed.
2-7
VOICE RECORD OF ALL INCOMING CALLS
PRACTICE STATEMENT:
The one-call centre maintains a voice recording of
each voice transaction concerning requests to locate facilities.
PRACTICE DESCRIPTION:
Voice recording of the telephone communications
for locate requests are made to ensure a precise record of the activity is
retained. These records can be legally supported in court as well as used for
damage investigations.
Best Practices Version 3.0