Page 46 - BCCGA Best Practices Version 3.0

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B. Locate Request Content – The one-call centre has in place a quality of
service plan that includes measurements of accuracy, productivity, and
defects in locate request tickets.
C. Relational Database Quality and System Functionality – The geographic,
relational database and the system that uses it confirm the hierarchical
relationship between the street address, street, municipality, county or
region.
D. Locate Request Delivery – The one-call centre establishes the following
minimum criteria for quality of locate request delivery. Transmission audits
reports are sent to receiving locations daily.
1. Average emergency ticket transmission time should be less than 5
minutes.
2. Average priority notice ticket transmission time should be less than 15
minutes.
3. Average standard ticket transmission time should be less than 30
minutes.
4. The ticket information should be transmitted in an electronic data
format that allows the receiving equipment to parse or extract the
data.
E. Ratio of Incoming Locate Requests to Outgoing Ticket Transmission –
The one-call centre monitors the ratio of incoming locate requests to
outgoing ticket transmissions. This data assists in evaluating the
centre's marketing, education, mapping, budgeting, and cost
performance.
2-24 MAPPING
PRACTICE STATEMENT: The one-call centre maintains a database of current
street centreline mapping, and updates it as new or revised mapping data
becomes available to the centre.
PRACTICE DESCRIPTION: The one-call centre uses various official mapping
sources to maintain an accurate or updated street centreline base map. The
centre continues to update the map to account for new street names,
addressed segments, as well as current and past place names. The map is
refreshed at least twice a year and more frequently in areas where there is
rapid growth.
Best Practices Version 3.0