47
centre employs best practices to ensure there is access to the centre at all times
through a variety of means (i.e., phone, fax, email, remote entry, and so on).
This practice is to also ensure the effectiveness and efficiency of the locate
request process.
2-28
ADVISE GROUND DISTURBERS TO CONTACT NON-MEMBERS
PRACTICE STATEMENT:
On every request by the ground disturber, the one-
call centre advises that not all facility owners are members of the centre, and
that the ground disturber must contact the non-members directly for locates
before excavating.
PRACTICE DESCRIPTION:
When a ground disturber submits a locate request,
the one-call centre can only advise on the status of its members. In which case,
the centre will inform the ground disturber that not all facility owners are
members of the centre. Before digging, the ground disturber must contact any
non-member directly for the dig site location. This best practice will continue
until such time when all facility owners in British Columbia are members of the
centre.
2-29
ACCEPT LOCATE REQUESTS IN BOTH OFFICIAL LANGUAGES
PRACTICE STATEMENT:
The one-call centre accepts locate requests in English
or French, and subscribes to a translation service for other common languages.
PRACTICE DESCRIPTION:
The one-call centre maintains sufficient bi-lingual
personnel on duty at the centre to accept locate requests in either English or
French. The centre will subscribe to a translation service to assist with the
communication of locate requests by ground disturbers using other common
languages. The ticket documentation will always be processed in English.
2-30
THE ROLE OF ONE-CALL
PRACTICE STATEMENT:
The one-call centre is the interface between the
digging community (all excavators and ground disturbers) and registered
owners of buried facilities for the purpose of updating the status of locate
completions by members.
Best Practices Version 3.0
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