Page 38 - BCCGA Best Practices Version 3.0

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2-11 DOCUMENTED OPERATING PROCEDURES, POLICIES, AND
MANUALS
PRACTICE STATEMENT: The one-call centre has in place documented
operating procedures, human resources policies, which include health and
safety, and training manuals.
PRACTICE DESCRIPTION: Each one-call centre has documented policies,
procedures, practices, and training manuals on its site. These documents will be
dated, kept in a designated place or area, and available for reference.
2-12 DOCUMENTED OWNER VERIFICATION OF DATA
PRACTICE STATEMENT: The one-call centre returns the geographic
description database documentation to the facility owners/operators. This
process is to have them verify and approve that the information submitted is
current and accurate. This practice occurs annually and after every change.
PRACTICE DESCRIPTION: It is important that all information on the existence
of buried facilities is current and correct. This practice allows the one-call centre
to produce accurate records as evidence. However, the one-call centre can only
work with the data the facility owners/operators provide to them.
Whenever there is an addition or deletion made to the information by the
facility owner or operator, it is entered into the database. The one-call centre
sends the database documentation back as part of the formal agreement
between the centre and the owner or operator. The intended owner or
operator then verifies and approves that the information is current and
accurate. This process occurs every year and after each change.
2-13 FLEXIBILITY FOR GROWTH AND CHANGE
PRACTICE STATEMENT: The one-call centre has an operating plan that is
sufficiently flexible to accommodate growth and change.
PRACTICE DESCRIPTION: A successful one-call centre is flexible in its
response to change by forming and maintaining a responsive governance. This
governing body includes a Board of Directors and stakeholders that adequately
represent the needs of all stakeholders.
Best Practices Version 3.0