Page 39 - BCCGA Best Practices Version 3.0

38 British Columbia Common Ground Alliance
The governing body drafts bylaws and operating procedures that reflect the
current environment in which the one-call centre serves. These documents are
reviewed on an ongoing basis to ensure they align with growth in the one-call
industry. The governing body also conducts regular strategic planning sessions
during which it reviews the current state of the one-call centre's major systems,
programs, and outreach activities. These assessments help to identify
stakeholder needs for future growth and development.
The Board members, stakeholder group representatives, and centre
management teams stay current with the one-call industry by joining
associations and attending conferences or other educational events. This
participation helps them to better identify new opportunities for growth and
change.
2-14 GROUND DISTURBER/OPERATOR MEETINGS INITIATED BY
ONE-CALL
PRACTICE STATEMENT: The one-call centre has a process in place for
receiving and transmitting meeting requests between the ground disturber and
the facility owner(s) or operator(s). This process is for the purpose of discussing
the location of facilities on large or complex jobs.
PRACTICE DESCRIPTION: The one-call centre has a process in place for
relaying a ground disturber's request for an on-site meeting with a facility
owner or operator. If a meeting is necessary to outline the limits and schedule
of the work, the one-call centre indicates a request for a meeting. The ground
disturber is to provide sufficient information that clearly identifies the
boundaries of the proposed work site. A meeting request, however, does not
necessarily eliminate or replace the need for a locate request.
2-15 ONE-CALL CENTRE ACCEPTS NOTIFICATION FROM DESIGNERS
PRACTICE STATEMENT: The one-call centre accepts design requests and is
able to process them as designated by the facility owner or operator.
PRACTICE DESCRIPTION: Project designers have a need to access facility
location information from facility owners/operators. This access is to facilitate
damage prevention to buried facilities. Upon receiving the design request, the
one-call centre provides a listing of facility owner(s) or operator(s) to the