Page 37 - BCCGA Best Practices Version 3.0
Basic HTML Version
36
British Columbia Common Ground Alliance
2-8
RETENTION OF VOICE RECORDS ACCORDING TO
APPLICABLE STATUTES
PRACTICE STATEMENT:
The one-call centre retains voice recordings of all
telephone calls regarding requests to locate facilities for a period of three years
or as according to applicable statutes.
PRACTICE DESCRIPTION:
A voice recording is a factual record of the
communications that occurred between a caller and the one-call centre. The
one-call centre must maintain these records and make them accessible until
expiry as per the applicable statute of limitations in British Columbia. As these
laws may change, there is not a specific time period set forth as a best practice.
Unless there is notice by a party to the contrary, these records may be
destroyed after the statute of limitations has expired. Until then, the one-call
centre has a procedure for processing requests for voice information.
2-9
CALLER FEEDBACK
PRACTICE STATEMENT:
The one-call centre provides the caller with the ticket
number and the names of facility owners or operators who are to receive
notification for each locate request.
PRACTICE DESCRIPTION:
This practice enhances the efficiency of the one-
call process if the one-call centre is able to provide the locate request number
and the names of the facility owners/operators that will be notified. When a
ground disturber is given this information, he or she knows which owner or
operator in the area of the planned excavation will be notified. This helps the
ground disturber to determine if the facility owners or operators have
responded to the locate request.
2-10
PRINTED TICKET RECALL
PRACTICE STATEMENT:
The one-call centre can provide a printed copy of any
ticket for a period of time that is determined by applicable statutes.
PRACTICE DESCRIPTION:
In the case of a damage investigation, litigation, or
other event, a copy of the location request ticket is often necessary. The one-
call centre has the ability to produce a hard copy printout of the ticket, as
necessary, for the appropriate statutory period.
